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Impossible to start initial setup
10 years 8 months ago #621
by schalipp
Impossible to start initial setup was created by schalipp
I am having trouble setting up the RPC portfolio. It is a chicken-and-egg problem, no matter which way I start, there is always data missing so I cannot save.
When I start by creating the first Portfolio, I am asked to enter the "Main Filter", which is a required field. Since I have no portfolio items yet, I cannot choose a filter and so I cannot save the portfolio.
When I instead start by creating portfolio elements, I am asked to choose which portfolio the new item belongs to. Since I have no portfolio yet, I cannot save the item.
So no matter which way I start, I cannot create the first item.
Can you please explain how to solve this?
When I start by creating the first Portfolio, I am asked to enter the "Main Filter", which is a required field. Since I have no portfolio items yet, I cannot choose a filter and so I cannot save the portfolio.
When I instead start by creating portfolio elements, I am asked to choose which portfolio the new item belongs to. Since I have no portfolio yet, I cannot save the item.
So no matter which way I start, I cannot create the first item.
Can you please explain how to solve this?
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10 years 8 months ago #622
by Caro
If you think our extensions are worth 5 stars, feel free to write a review in the JED .
Thanks a lot
Replied by Caro on topic Impossible to start initial setup
Hello schalipp,
I have redirect your support question to the commercial support.
You are still in a valid support period.
Our commercial support will contact you asap.
Best Regards
Caro
I have redirect your support question to the commercial support.
You are still in a valid support period.
Our commercial support will contact you asap.
Best Regards
Caro
If you think our extensions are worth 5 stars, feel free to write a review in the JED .
Thanks a lot
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9 years 11 months ago #695
by katja_0000
Replied by katja_0000 on topic Impossible to start initial setup
Hello, I'm encountering exactly the same problem, please help.
Can't enter main filter when first creating a portfolio => New portfolio can't be saved
Can't select Portfolio when first creating a portfolio element => New element can't be saved.
Can't enter main filter when first creating a portfolio => New portfolio can't be saved
Can't select Portfolio when first creating a portfolio element => New element can't be saved.
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9 years 11 months ago #696
by Maike
If you like our extensions and think they are worth 5 stars, please write a review in the JED
Replied by Maike on topic Impossible to start initial setup
Hello katja_0000,
i will forward your inquiry to commercial support, you should be contacted shortly.
maike
i will forward your inquiry to commercial support, you should be contacted shortly.
maike
If you like our extensions and think they are worth 5 stars, please write a review in the JED
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9 years 10 months ago #701
by fluidfusion
Replied by fluidfusion on topic Impossible to start initial setup
I had this exact problem but figured it out. Setup your Portfolio first and when you get to the field labelled "Main Filters*' just type in the search filters you want to use for this portfolio. Just remember to type and then click on what you have typed to add the filter.
After adding at least one filter you can now save the portfolio and continue to start creating the Portfolio Elements.
After adding at least one filter you can now save the portfolio and continue to start creating the Portfolio Elements.
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